You may cancel your purchase within 30 days of the day you received the entire order.
You can do this by returning the
items within this period or by notifying us within this period that you wish to
return an item. If you notify us in advance, you will have an additional 14
days from that point to actually return the items. Our return address: Yoek BV,
Venenweg 19, 1161 AK Zwanenburg, the Netherlands.

You may return or exchange items if:

• Your statement indicating that you wish to cancel the purchase is
  included;
• The items are unworn (trying them on is, of course, allowed, but
  wearing them beyond what is necessary to assess the items may result in
  depreciation, for which you may be liable);
• The price tags are attached (there’s no need to remove them; if
  removed, this may result in depreciation, for which you may be liable);
• You have shipped the items
  correctly and paid the proper postage / or affixed the return label
  correctly to the package (if this is not the case, we may charge you for
  postage costs).

RETURNING
ITEMS

Preferably, fill out the return form (or another unambiguous statement) and include it in
the package. Preferably, ship the items in their original packaging. In the
package, you will find a return label. Using this label, you can return the package free of charge via a DHL Parcelshop (only available from the
Netherlands, Belgium, Germany, Austria, Luxembourg, the United Kingdom,
Ireland, Spain, Finland, and Sweden). You can find the nearest Parcelshop at: www.dhlparcel.nl or www.dhlparcel.be. Naturally, you can also return the
products using a different carrier, in which case the costs will be at your
expense. Is there no return label in the package? Then send an email to: returns@yoek.com.

If you return items, you will receive the full purchase amount within 14 days of cancellation. However, we may withhold reimbursement until we have received the items back, or until you have provided sufficient proof of return. We will refund you using the same method you used
to make the purchase, unless you agree to a different method. We do not charge
any fees for refunds. If you return your entire order, we will also refund any
shipping and transaction costs.

IMPORTANT: Products that are unsuitable for
return for health or hygiene reasons and whose seals have been broken after
delivery will not be accepted. If we receive such items, we will return them and deduct the shipping
costs from the refund amount.

EXCHANGES

Would you like to exchange an item for a different size or color? Then send an email to
our customer service: returns@yoek.com.
If the item is in stock, it will be sent to you free of charge as soon as we receive your return. The first exchange for a different size is free; if you
wish to return it a second time, the shipping costs will be your
responsibility. You can choose which shipping service to use when returning the package. If you want to return the package via DHL, you must register your
shipment online.

Would you like to receive a different item? Then we ask that you place a new order. We will refund the amount for the
returned items, including any standard shipping costs for the original shipment, within 14 days of cancellation. We may withhold the refund until we
have received the goods back or you have provided proof of return, whichever
occurs first.

RIGHT OF
WITHDRAWAL

You have the right to withdraw an item within 30 days, without giving any reason. This period may be used to try, view, and assess the item, unless otherwise stated. The withdrawal period expires 30 days from the day:

• You received the item.
• In the case of multiple items in one order: when all items have been received.

After exercising your right of withdrawal, you have 14 days to return the order to us. You can also use the Model Withdrawal
Form to notify us of your decision to withdraw from the purchase, but using this form is not mandatory. Excluded from the right of withdrawal are products unsuitable for return for health or hygiene reasons and whose seals have been
broken after delivery.

Free
returns with the DHL return service within the Netherlands

Hand in your package for free at a DHL point using the pre-printed return label included with your order. A DHL point near you can be found using the DHL locator at www.dhlparcel.nl. Naturally, you can also return the products via another carrier, but the costs will be your responsibility.

Return
Conditions (if reasonably possible):

• The item is complete, including labels.
• The item is in its original state and packaging.

To exercise the right of withdrawal, it is sufficient to return the items with a return
form and send them free of charge using the DHL return service (within the Netherlands only). You may also indicate that you wish to exercise the right of withdrawal by filling out the withdrawal form. However, you are not required to use this form, as the right of withdrawal applies even without it.

If you return items, you will receive the full purchase amount, including any shipping
costs, within 14 days of cancellation. However, we may withhold reimbursement
until we have received the items back, or until you have provided sufficient proof of shipment. You will receive the amount via the payment method used when placing the order.

You are only liable for the depreciation of the goods if it results from use that goes
beyond what is necessary to establish the nature, characteristics, and
functioning of the goods.

If you have further questions regarding the shipping and processing of your order, please refer to the FAQs or contact us.